Privacy Policy 

FHP Advocates Pty Ltd ABN 38 684 462 940 

Statement of Commitment 

This Privacy Policy explains how FHP Advocates Pty Ltd (“FHP Advocates”) may collect, use, disclose, store and otherwise handle personal information, including sensitive information such as health and service-related data. It also outlines how individuals may access or correct their personal information and make privacy-related enquiries or complaints. 

1. Consent 

FHP Advocates is committed to safeguarding personal privacy. We recognise that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust, and we take that responsibility seriously. Unless consent is given to do otherwise, we will only collect and use personal information as set out in this Privacy Policy. 

This Privacy Policy applies to personal information collected through: 

  • direct communications (e.g. email, phone, written correspondence); 

  • intake forms, claim documentation, and supporting medical records; 

  • interactions via our website or secure online portals; 

  • referrals from third parties, including medical practitioners, legal representatives, or government agencies; 

  • any other lawful means in connection with our advocacy services. 

2. Types of Personal Information Collected 

We may collect personal information necessary to provide advocacy and support services, including: 

  • full name, contact details, and date of birth; 

  • service history and veteran status; 

  • medical records, reports, and treatment history; 

  • claim documentation and correspondence with government agencies; 

  • information provided by third parties with your consent. 

Sensitive information (e.g. health data, service-related trauma) is handled in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles. 

3. Collection Methods 

We collect personal information: 

  • directly from you or your authorised representative; 

  • from treating health professionals, with your consent; 

  • from government agencies such as the Department of Veterans’ Affairs (DVA), where permitted; 

  • from publicly available sources or third parties where lawful and relevant. 

You are not obliged to provide personal information, but withholding it may limit our ability to assist with your claim or advocacy. 

4. Use and Disclosure of Personal Information 

We may use or disclose personal information for the following purposes: 

  • to provide advocacy and support services; 

  • to prepare, lodge, and manage claims under relevant legislation; 

  • to liaise with medical professionals, legal representatives, and government agencies; 

  • to comply with legal obligations or respond to lawful requests; 

  • to improve our services and internal processes. 

We may disclose personal information to: 

  • the Department of Veterans’ Affairs and other relevant government bodies; 

  • treating health professionals and independent medical assessors; 

  • legal representatives or support persons authorised by you; 

  • professional advisers (e.g. legal, accounting) where necessary; 

  • any other party with your express consent or as required by law. 

We do not sell or rent personal information to third parties. 

5. Access and Correction 

You may request access to personal information we hold about you, and request corrections if the information is inaccurate or incomplete. Requests can be made by contacting us at info@totaladvocacyconsultants.com.au

We will respond within a reasonable time and may require verification of identity. In some cases, we may refuse access where permitted by law. 

6. Storage and Security 

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information is stored securely in electronic and physical formats, with access restricted to authorised personnel. 

Sensitive information is stored in encrypted systems or locked facilities, and destroyed or de-identified when no longer required. 

7. Website and Cookies 

Our website may use cookies or analytics tools to improve functionality and user experience. These tools do not identify individuals and can be disabled via browser settings. We do not collect personal information via cookies unless explicitly provided. 

8. Links to Other Websites 

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. 

9. International Data Transfers 

We do not routinely transfer personal information overseas. If this becomes necessary (e.g. for secure cloud storage), we will take reasonable steps to ensure compliance with Australian privacy laws. 

10. GDPR (if applicable) 

While we do not target services to EU residents, we will comply with the GDPR where applicable to personal information of EU data subjects. 

11. Complaints and Enquiries 

If you have a query or complaint about how we handle personal information, please contact us at info@totaladvocacyconsultants.com.au. We will investigate and respond promptly. 

If you are not satisfied with our response, you may contact: 

Office of the Australian Information Commissioner
Phone: 1300 363 992
Post: GPO Box 5288, Sydney NSW 2001
Online: www.oaic.gov.au 

12. Updates 

We may update this Privacy Policy from time to time. The latest version will be available on our website or upon request. 

Privacy Notice – FHP Advocates Pty Ltd We collect and handle your personal and health information to provide advocacy services and assist with medical claims under relevant legislation. Information may be shared with government agencies, medical professionals, or authorised third parties where necessary and lawful. For details on how we manage your privacy and your rights to access or correct your information, please refer to our Privacy Policy or contact us at info@totaladvocacyconsultants.com.au.